Return and Refund Policy

We are committed to ensuring your satisfaction with our products. Please read the following guidelines regarding returns and refunds:

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Items that are damaged, defective, or incorrect upon delivery are eligible for return.

2. Non-Returnable Items

• Opened or partially used hair color and hair oil products.
• Products damaged due to misuse or improper handling.
• Items purchased from unauthorized sellers.

3. Return Process

• To initiate a return, contact our customer support at herbalhairheena@gmail.com with your order number, product details, and reason for return.
• Upon approval, you will receive instructions for returning the product.

4. Refund Process

• Refunds will be processed to the original payment method within 7–10 business days after receiving the returned item.
• Shipping charges are non-refundable, except in cases of defective or incorrect items.
• Partial refunds may be issued if the product is not in its original condition.

5. Exchanges

• Exchanges are allowed only for defective or damaged products.
• Contact customer support to request an exchange and follow the instructions provided.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photos.
• We will provide a replacement or full refund at no additional cost.

7. Contact Information

For any questions or assistance regarding returns and refunds, please reach out to herbalhairheena@gmail.com. Our team will respond promptly to ensure a smooth resolution.