Shipping Policy
We aim to deliver your products quickly, safely, and reliably. Please read the details below:
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- During high-demand periods or holidays, processing may take slightly longer.
2. Shipping Methods & Delivery Time
- Standard shipping: 3–7 business days depending on location.
- Expedited shipping: 1–3 business days (where available).
- Delivery times are estimated and may vary due to external factors such as courier delays or local holidays.
3. Shipping Charges
- Shipping charges are calculated at checkout based on weight, delivery location, and shipping method.
- Free shipping may be offered on selected orders as per ongoing promotions.
4. Order Tracking
- Once your order is shipped, a tracking number will be shared via email.
- You can track your package on the courier’s website for real-time updates.
5. Shipping Restrictions
- We currently ship to addresses within [specify regions/countries if applicable].
- Products cannot be delivered to P.O. boxes or APO/FPO addresses in some regions.
6. Lost or Damaged Shipments
- If your order is lost or arrives damaged, contact herbalhairheena@gmail.com within 48 hours of delivery.
- We will assist in locating the shipment or arranging a replacement/refund as applicable.
7. Contact for Shipping Issues
- For any questions or concerns about your shipment, reach out to herbalhairheena@gmail.com.
- Our team will respond promptly to ensure a smooth delivery experience.